Out-of-Network Claims Mediation

One of the services you may offer as a life and health agent is assisting your clients with the claims process. They may call you after they receive that rather large emergency room bill and question why one of the doctors they saw was out-of-network when the hospital was in-network. You can offer the typical advice, such as matching up the explanation of benefits with the itemized bill, but did you know that you can suggest mediation for certain out-of-network claims?

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